Why The Front Desk Position Is So Important?

What skills do I need to be a receptionist?

Receptionist top skills & proficiencies:Customer service.Overachieving attitude.Verbal communication skills.Written communication skills.Friendly.Professional.Adaptable.Patience.More items….

What is front office hierarchy?

The number of staff working under the front office manager. The structure of the front office department depends on the size of the hotel business, the physical size of the hotel, and the hotel management policies.

Why is front desk important?

Front Office Department plays a vital role in a hotel, and it is the face of a hotel or hospitality establishment. It is the first and the last department where a guest interacts. The Front Office Department is responsible for creating first hand impressions regarding the level of services and facilities provided.

Why is the position of the front desk in a hotel lobby important?

The front desk should be positioned so that it accommodates the guest while enabling employees to work efficiently. Guests who wait in line for ten minutes only to be told they are in the wrong line will have a negative first impression.

What does a front desk person do?

Front desk receptionists usually act as gatekeepers for an office. They allow access to other employees, answer phones, transfer calls, schedule appointments, answer questions, give directions and manage the flow of traffic in the office. It is the front desk receptionist who greets anyone who enters the building.

What skills do you need to be a front desk?

They speak with guests in person and over the phone all day, so it is important that they speak clearly and maintain a positive tone.Greeting.Nonverbal Communication.Oral Communication.Phone Etiquette.Formality.Adherence to Policies and Procedures.

What are your top 3 skills?

The top ten skills graduate recruiters wantCommercial awareness (or business acumen) This is about knowing how a business or industry works and what makes a company tick. … Communication. … Teamwork. … Problem solving. … Leadership. … Organisation. … Perseverance and motivation. … Ability to work under pressure.More items…

How do I describe my front desk on a resume?

A typical Front Desk Clerk resume examples describes duties such as offering advice and information to customers, taking phone calls, updating databases, taking orders, collecting payments and many others. … See our sample Front Desk Clerk Cover Letter.

What is the highest position in Front Office Department?

Front Office Manager / Director Of Rooms: Directly supervises all front office personnel and ensures proper completion of all front office duties. Duty Manager: Directly supervises the Reception, Concierge, Telephone, Travel Desk and the Bell desk.

What is the most important skill that is required for a receptionist?

Naturally, a receptionist should have excellent verbal communication skills. Active listening and great customer service skills also are a must. A talented receptionist can connect callers and visitors with the right employees, as well as handle basic customer service problems and requests adeptly.

What are the positions in the front office operations?

The staff includes desk clerk, cashier, reservations manager, concierge, night auditor, telephone operator, bell staff, room key clerk, and elevator operator. Not all of these positions are found in every lodging establishment.

What is front office area?

Front office area is commonly termed as ‘Reception’, as it is the place where the guests are received when they arrive at the hotel. It is the first point of interaction between the hotel and the guests.

What do receptionists do all day?

On a daily basis, Receptionists operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments. They collect, sort, distribute, or prepare mail, messages, or courier deliveries.