Quick Answer: What Is The Work Of Front Office?

What are the qualities of front office staff?

The attributes essential for the front office personnel are:Personal hygiene.



Retention ability.

Good manners.


Problem solver.

Reference point.More items….

What is the highest position in Front Office Department?

Front Office Manager / Director Of Rooms: Directly supervises all front office personnel and ensures proper completion of all front office duties. Duty Manager: Directly supervises the Reception, Concierge, Telephone, Travel Desk and the Bell desk.

What are the front areas of front office?

Function areas under The Front Office OrganizationReception/Registration Section. This section is located in the lobby. … Information. It is located at a front desk and responsible for handling mail and messages with room keys. … Cashier. … Reservation. … Telephone Section. … Lobby. … Bell Desk. … Business Center.Jun 14, 2020

How do you handle front office?

4 Tips to Keep Your Front Desk Running SmoothlyLeverage Your Property Management System. This is the command centre of your bookings. … Empower Your Staff. Front desk staff should have all the elements they need to do their job effectively. … Create a Plan B for Busy Times. Don’t make guests wait. … Collect Feedback—and Use It.Sep 1, 2016

Who are the front office staff?

The staff includes desk clerk, cashier, reservations manager, concierge, night auditor, telephone operator, bell staff, room key clerk, and elevator operator. Not all of these positions are found in every lodging establishment.

How can I be a good front office staff?

Qualities of front office staffEnsure salesmanship: They motivate the guest to spend more on various hotel facilities.As a problem solver: Guest invariably approaches the front office for the help. … A reference point: … As a coordinator: … As an image builder: … A high sense of personal grooming: … Personal hygiene: … Self confidence:More items…

What are the duties of front office?

Basic Responsibilities of Front Office DepartmentCreating guest database.Handling guest accounts.Coordinating guest service.Trying to sell a service.Ensuring guest satisfaction.Handling in-house communication through PBX.

What is the work of front office in hotel?

Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.

What is front office department?

Front office department is the first department noticed by the guest whenever they enter the hotel. It is the department which it responsible for the sale of the hotel room through a systematic method of reservation followed by registration.

What is the role of front office assistant?

Front office assistants greet customers and answer phones, schedule appointments, and manage multiple office tasks. … Front office assistants work in a team environment with other office staff members, primarily reporting to the office manager.

Why is front office important?

Front Office Department plays a vital role in a hotel, and it is the face of a hotel or hospitality establishment. It is the first and the last department where a guest interacts. The Front Office Department is responsible for creating first hand impressions regarding the level of services and facilities provided.

What skills do you need to be a front desk?

They speak with guests in person and over the phone all day, so it is important that they speak clearly and maintain a positive tone.Greeting.Nonverbal Communication.Oral Communication.Phone Etiquette.Formality.Adherence to Policies and Procedures.