Question: What Skills Do I Need To Be A Receptionist?

What is the most important skill that is required of a receptionist?

Receptionists should have outstanding communication, interpersonal, customer service, and organizational skills.

They spend most of their time dealing with a wide variety of guests and visitors.

This means that they have to interact with people who have different personalities and behaviors..

What are the qualities of a good receptionist?

10 Personality Traits of a Great ReceptionistBeing open to new people and ideas. … Being friendly and polite. … Being sociable. … Being judicious and careful. … Able to control emotions. … Able to empathize with others. … Ability to work under Pressure. … Ability to remain calm.More items…•Sep 25, 2017

What are the receptionist duties?

ReceptionistServes visitors by greeting, welcoming, and directing them appropriately.Notifies company personnel of visitor arrival.Maintains security and telecommunications system.Informs visitors by answering or referring inquiries.Directs visitors by maintaining employee and department directories.More items…

What should I expect at a receptionist interview?

Receptionist Interview QuestionsTell me about your previous work experience as a receptionist.What were your primary responsibilities?Do you enjoy interacting with the public?How many people on average did you interact with on a daily basis?How did you add value to your role as receptionist?More items…

What are your top 3 skills?

The top ten skills graduate recruiters wantCommercial awareness (or business acumen) This is about knowing how a business or industry works and what makes a company tick. … Communication. … Teamwork. … Problem solving. … Leadership. … Organisation. … Perseverance and motivation. … Ability to work under pressure.More items…

How can I be a good front desk?

5 Essential Characteristics of a Good Front Desk OfficerFriendly Attitude. At the front desk, it is important to have a person who is genuinely good-natured—not someone with a fake smile. … Strong Attention to Detail. The front desk takes a certain amount of care. … Ability to Multitask. The optimal front desk person must also be an excellent multitasker. … Discretion. … Team Player.

What should a receptionist put on a resume?

Soft Skills for a Receptionist ResumeVerbal and written communication.Listening.Professionalism.Customer focus.Organization and planning.Handling pressure and tolerating stress.Attention to detail.Initiative.More items…•Feb 11, 2020

What computer skills do you need to be a receptionist?

Receptionists often use computer software programs and correspond via email. Familiarity with Microsoft Word and Excel is almost a must for these professionals, as is being able to operate photocopiers and phone systems.

What are the pros and cons of being a receptionist?

Pros and Cons of Being a ReceptionistPro: Education requirements are generally minimal, which means you can start your “real life” right away. … Con: There isn’t generally much upward movement within the company. … Pro: You can make use of a variety of important skills that can qualify you for jobs down the road.More items…

What can a receptionist be promoted to?

Some receptionists may eventually advance to become executive-level assistants at large corporate employers.

What skills do you need to be a front desk?

They speak with guests in person and over the phone all day, so it is important that they speak clearly and maintain a positive tone.Greeting.Nonverbal Communication.Oral Communication.Phone Etiquette.Formality.Adherence to Policies and Procedures.

What do receptionists do all day?

On a daily basis, Receptionists operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments. They collect, sort, distribute, or prepare mail, messages, or courier deliveries.

What is expected of a receptionist?

The business duties of a receptionist may include answering visitors’ enquiries about a company and its products or services, directing visitors to their destinations, sorting and handing out mail, answering incoming calls on multi-line telephones or, earlier in the 20th century, a switchboard, setting appointments, …

What should a receptionist say?

Be Polite & Use Pleasantries Being polite and using pleasantries aid in making a great first impression. Encourage your receptionist to always say, “thank you,” “please may I,” and “have a nice day.” When these polite terms are used, the customer notices and their experience is enhanced.

What are the duties of a front desk receptionist?

Front desk receptionists usually act as gatekeepers for an office. They allow access to other employees, answer phones, transfer calls, schedule appointments, answer questions, give directions and manage the flow of traffic in the office. It is the front desk receptionist who greets anyone who enters the building.

What’s the difference between a receptionist and a secretary?

In the world of the receptionist, the main duties include answering the phone and greeting people who walk into the office. … For secretaries, their day is filled with clerical, administrative and organizational tasks that include making appointments, typing documents, filing and answering the phone.

What qualifications do you need for receptionist?

There are no set entry requirements to become a receptionist. Employers usually expect good literacy, numeracy and IT skills. They may ask for GCSEs or equivalent qualifications. Employers often ask for relevant work experience.

What employers look for in a receptionist?

As you make your hiring criteria more specific, be sure you include the following six traits as you look to fill the job of a receptionist:Effective communication. … Professionalism. … Interpersonal aplomb. … Multitasking capabilities. … Organizational abilities. … Technical prowess.Feb 22, 2019

Is receptionist a stressful job?

Is being a receptionist a stressful job? Receptionists may work in fast-paced work environments or have a high level of administrative responsibility. They may feel stress from having to manage high call volume and administrative requests from staff.

Is a receptionist a good job?

Receptionist jobs are often seen as short-term roles, part-time positions, or stepping stones on your overall career path. But being a career receptionist can actually be an incredibly fulfilling career path in itself, with great earning potential.