Question: What Are The Most Important Skills And Qualities Needed To Be A Hotel Front Office Staff?

What are the qualities of front office staff?

The attributes essential for the front office personnel are:Personal hygiene.



Retention ability.

Good manners.


Problem solver.

Reference point.More items….

What skills does a hotel receptionist need?

You’ll need:customer service skills.sensitivity and be thorough and pay attention to detail.patience and the ability to remain calm in stressful situations.the ability to work well with others.excellent verbal communication skills.administration skills.the ability to understand people’s reactions.More items…

What are the duties and responsibilities of front desk?

Front Desk Representative duties and responsibilitiesKeep front desk clean, tidy and supplied with all the necessary supplies.Greet, communicate with and welcome guests.Answer all the customers’ questions and address their complaints.Answer all incoming calls, redirect them when needed.More items…

What is the work of front office?

In the hotel industry, the front office specifically refers to the area where customers first arrive at the hotel. … A receptionist is typically employed to work in the front office; the role of a receptionist is to get in touch with the customers, confirm their reservation, and answer customer’s questions.

What is a hotel receptionist job description?

A hotel receptionist takes bookings, checks guests in and out of the hotel, allocates rooms and keys, and is the main point of contact between the guests and the staff.

What are the key skills of a receptionist?

Here are examples of the soft and hard skills receptionists typically have:Written and verbal communication skills.Customer service.Multitasking and prioritizing.Dependability.Familiarity with Microsoft Office.Problem-solving.Ability to work under pressure.Attention to detail.More items…•Nov 23, 2020

What skills do you need to work front desk at a hotel?

They speak with guests in person and over the phone all day, so it is important that they speak clearly and maintain a positive tone.Greeting.Nonverbal Communication.Oral Communication.Phone Etiquette.Formality.Adherence to Policies and Procedures.

What are the roles of a receptionist in a hotel?

HOTEL RECEPTIONISTwelcome and greet guests.answer and direct incoming calls.inform guests of hotel rates and services.make and confirm reservations for guests.ensure proper room allocation.register and check guests in.confirm relevant guest information.verify guest’s payment method.More items…

What are the strengths of a receptionist?

As you make your hiring criteria more specific, be sure you include the following six traits as you look to fill the job of a receptionist:Effective communication. … Professionalism. … Interpersonal aplomb. … Multitasking capabilities. … Organizational abilities. … Technical prowess.Feb 22, 2019

What is the most important skill that is required of a receptionist?

Receptionists should have outstanding communication, interpersonal, customer service, and organizational skills. They spend most of their time dealing with a wide variety of guests and visitors. This means that they have to interact with people who have different personalities and behaviors.

What is the person at the front desk of a hotel called?

receptionistA receptionist is an employee taking an office or administrative support position. The work is usually performed in a waiting area such as a lobby or front office desk of an organization or business.

What is the main role of front office department?

Front Office Department plays a vital role in a hotel, and it is the face of a hotel or hospitality establishment. It is the first and the last department where a guest interacts. The Front Office Department is responsible for creating first hand impressions regarding the level of services and facilities provided.

What is the highest position in front office?

Front Office Manager / Director Of Rooms: Directly supervises all front office personnel and ensures proper completion of all front office duties. Duty Manager: Directly supervises the Reception, Concierge, Telephone, Travel Desk and the Bell desk.

How can I be a good hotel receptionist?

10 Traits of a Great Hotel Front Desk AgentEmpathetic and Caring. When guests approach the front desk to check in, they may be tired from their travels. … Willing to Go Above and Beyond. … Ability to Anticipate Guests’ Needs. … Engaging and Inquisitive. … Calm, Composed. … Always Smiling. … Knowledgeable about the Local Area. … Resourceful.More items…

What are the qualities of a good receptionist?

10 Personality Traits of a Great ReceptionistBeing open to new people and ideas. … Being friendly and polite. … Being sociable. … Being judicious and careful. … Able to control emotions. … Able to empathize with others. … Ability to work under Pressure. … Ability to remain calm.More items…•Sep 25, 2017